ba99f's Privacy Policy

This Privacy Policy ("Policy") explains how ba99f ("we", "us", or "platform") collects, processes, stores, and protects your personal information when you use our website and services. By visiting or using ba99f.lat, you agree to the terms of this Policy. We believe that transparency in data handling is the foundation of a trustworthy relationship; that is why this Policy is written in clear and straightforward language.

1. What Information We Collect

ba99f collects user information in several ways. This information falls into two main categories — what you provide directly, and what our systems record automatically.

1.1 Information You Provide Directly

• Name, date of birth, and contact details (phone number and email)
• Identity and proof of address documents submitted when opening an account
• Financial information — deposit and withdrawal details via bKash, Nagad, Rocket, or bank transfer
• Messages or documents you send when contacting our support team
• Documents submitted for identity verification when required

1.2 Automatically Collected Information

• IP address, browser type, and operating system information
• Login time, pages visited, and session duration on the website
• Browsing behaviour collected through cookies and similar technologies
• Device information such as model, screen resolution, and network provider

2. Purpose of Data Use

ba99f uses your information only for the legitimate purposes listed below. We never sell your information to third parties.

• Creating, managing, and securing accounts
• Processing and verifying deposit and withdrawal transactions
• Fraud prevention, anti-money laundering (AML) procedures, and age verification
• Providing 24/7 customer service and technical support
• Enabling responsible gaming tools and guidance
• Improving platform quality and diagnosing issues
• Sending relevant promotional communications with your consent
• Meeting legal obligations and regulatory requirements

3. Cookies Policy

The ba99f website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.

3.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security; these cannot be disabled.
• Functional Cookies: Remember your language preferences and platform settings.
• Analytical Cookies: Measure site usage and help improve performance.

You can control cookies at any time by changing your browser settings. However, disabling essential cookies may affect certain functionality of the site.

4. Data Sharing & Third Parties

ba99f does not sell or rent your personal information to third parties. However, in certain circumstances it may be necessary to share information with trusted partners.

• Payment Processors: bKash, Nagad, Rocket, and banking partners receive only the minimum information needed to verify and complete transactions.
• Service Providers: Trusted partners engaged in technology, cybersecurity, and analytics services who operate under strict confidentiality agreements.
• Legal Authorities: Information may be disclosed to law enforcement agencies when required by court order or valid legal process.
• Game Providers: Only the information necessary for gaming services is shared with partners such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, PG Soft, and others.

In all of the above cases, third parties are required to use the information only for the specified purpose and maintain privacy standards equivalent to this Policy.

5. Data Security Measures

Protecting your personal and financial information is ba99f's top priority. We have adopted industry-standard technical and organisational measures.

• SSL/TLS Encryption: All data transmission between the website and servers is fully encrypted.
• Encrypted Storage: Sensitive information is encrypted when stored in the database.
• Access Controls: Only authorised personnel can access specific data; the principle of least privilege is always followed.
• Regular Security Audits: Regular audits and penetration tests are conducted to identify system vulnerabilities.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are active to prevent unauthorised access.
• Staff Training: All our staff receive regular training on data protection and privacy.

Transmitting information over the internet carries some risk that cannot be completely eliminated; however, we work with the utmost care to keep that risk to a minimum.

6. Data Retention Period

ba99f retains your personal information only for as long as necessary. Retention periods are determined based on the type and purpose of the data.

• Account-related information — for as long as the account is active and for a defined period after closure as required by law.
• Financial transaction records — retained in accordance with applicable financial regulations.
• Customer service communications — for a reasonable period after the issue is resolved.
• Analytical data — in aggregated or anonymised form and for a shorter period.

Once the defined period has passed, we securely delete the data or anonymise it so that it can no longer be used to identify you.

7. Your Rights

ba99f believes every user has rights over their own data. You can exercise the following rights at any time.

7.1 Right to Access

If you would like to know what information we hold about you, contact our support team. After proper identity verification, we will provide a complete summary.

7.2 Right to Rectification

If any information in your account is incorrect, let us know — we will correct it promptly. Keeping accurate information helps us maintain the quality of our services.

7.3 Right to Erasure

In certain cases you may request the deletion of your personal information. However, we may be required to retain some data due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You can request at any time that your information not be used for marketing purposes. We will action the request within a reasonable time.

7.5 Right to Data Portability

Contact support to receive a copy of the information you have provided with your consent, in a structured and readable format.

To exercise any of the above rights, email [email protected] or contact us via live chat. We generally respond within a reasonable time.

8. Protection of Minors

ba99f's services are strictly for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. An age verification process is carried out when opening an account.

If a minor's information is found in our system and you notify us, we will immediately close that account and delete all associated data.

9. International Data Transfers

ba99f may operate servers outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that such transfers maintain an equivalent level of data protection and comply with international data protection standards.

10. Policy Changes

ba99f may update this Privacy Policy from time to time. If significant changes are made, we will post a notice on the website and/or inform you by email. Continued use of the site after updated policies are published indicates your agreement to the new terms.

The latest version of this Policy will always be available at ba99f.lat/privacy-policy. We recommend reviewing it regularly.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, our dedicated support team is always ready to help. At ba99f, we are always by your side to protect your privacy.

• Email: [email protected]
• Live Chat: Available 24/7 through the website
• Language: Support is available in Bengali and English